Return and Exchange Policy

 

RETURNS

We understand that knowing your size, what will work best with your changing body shape can be difficult during pregnancy. That’s why we offer you a full refund.

 

Refund 

To receive a full refund, (excluding shipping charges of S$4) returned merchandise must be unworn, free from perfume or deodorant smells with original ticketing & tags attached.

Your return must be within 7 days from the date we delivered the package to you. 

Refunds will be credited in the same form as they were paid, and are processed within 7 working days.

 

Return Promotion Items and Clearance Items

Promotion and clearance items are not refundable, but can be exchanged within 7 days of original purchase for a different item or you may receive a merchandise credit. For replacement items of lower value, the excess amount will be forfeited. For replacement items of higher value, customers will pay the difference.

 

 

EXCHANGES

If for any reasons you are not happy with a purchase, we will assist you with a prompt exchange

The exchanged merchandise must be unworn and unmarked, free from perfume or deodorant smells with original ticketing & tags attached.

-The exchanged item must be sent back to us within 7 days from the date we delivered the package to you.

-We will ship your new item once we receive the item you would like exchanged. If your new selected item is out of stock, a store credit will be offered.

 For replacement items of lower value, the excess amount will be forfeited. For replacement items of higher value, customers will pay the difference.

 

Shipping information for the exchanges

  • Free delivery is only valid for new order and not for the exchange
  • You are responsible for the cost of sending back item to us

 

as we cannot accept liability for loss or damage in transit. The goods are your responsibility until they reach our warehouse. - See more at: http://www.seraphine.com/returns#sthash.UfcIxzu9.dpuf

Packing and sending back an item

You will need to fill out the Return/Exchange Form that was included in your package when mailing in merchandise to return or exchange. If you have misplaced your Return/Exchange Form, you may Print a Blank Return/Exchange Form here.

 

Send your exchange to 

Mummy And Baby Fashion/exchange

Blk 430 Hougang Ave 6, #06-168, Singapore 530430

If you need any assistance with your return/exchange, or have any other request, please email to info@mummybabyfashion.com